Many of our products are made-to-order, so please allow 1-7 business days for orders to be processed. Orders may be sent out separately as production times vary. For example, you may get your art prints delivered in one delivery and your homewares or phone cases in another.
Some Items are only deliverable in the United States. These items will be labeled as such on the item page.
Art prints are able to be fulfilled in multiple countries, so these should arrive faster than some other items.
Once your orders have shipped, the estimated delivery time is as follows:
- US Domestic: 5-15 Business days
- International: 7-25 Business days
(These timeframes are estimations dependent on your local postal service)
Tiger and Tea are not responsible for packages once accepted for delivery or marked delivered by USPS. If your package is marked delivered, but you have not received it, it is up to the customer to contact their local post office or call 1-800-ASK-USPS to file a claim and investigate the missing package.
*International orders are subject to customs delays, taxes, duties & tariffs that we, unfortunately, have no control over.
Due to the Covid 19 pandemic, there have been some supply shortages and shipment delays. Please be patient with us as we navigate these uncertainties.
*Please Refer to the Covid19 information page for updates on shipping and fulfilment.
HOW MUCH DOES SHIPPING COST?
Art prints, stickers, some home items and apparel DO ship internationally. All items that ONLY ship within the United States are labelled "U.S ONLY".
I'VE ONLY RECEIVED PART OF MY ORDER, IS THIS NORMAL?
Yes! Not to worry, since we make many of our products on demand, we ship them out as they are completed, so you don't have to wait!
Items like Prints, Decor, or Apparel will likely send out separately. For example, you've ordered a Print, a Candle, and a Woven Blanket. Your print may arrive first (as it's faster and needs to be sent in protective packaging), followed by your candle (which we pour on demand for you!) and then the blanket (which is woven just for you!). Some items are faster to produce, and we don't want you to wait for your goodies!
Making items on demand is more sustainable and reduces excess stock, which can make its way into landfills. We also try to use environmentally friendly packaging where possible.
DO YOU SHIP INTERNATIONALLY?
Art prints, some home items and apparel DO ship internationally. All items that ONLY ship within the United States are labelled "U.S ONLY".
Due to the Covid 19 pandemic, there have been supply shortages and delays. Please be patient as we navigate these uncertainties with order processing and shipment.
USPS international tracking may take a few days after your item is sent to show up in the system, and not all countries' postal services keep this information updated. International buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
We can't ship to some countries because of legal restrictions or shipping carrier limitations.
There's no concrete list of restricted countries, but for now, we can't ship to:
- Crimea, Luhansk, and Donetsk regions in Ukraine
- Burkina Faso
- Central African Rep
- South Sudan
- North Korea
- Sierra Leone
- South Africa
This list may change periodically depending on world events.
Please take note of Covid19 Shipping Restrictions here.
Tracking numbers will be sent to you via email when available. Since most of our items have different production times, you'll likely receive a tracking number for each item separately as they are sent out.
When some orders are sent, it may take a couple of days for the tracking number to be attached to your order. Please be patient; your confirmation email should update the available tracking number.
WHAT IS YOUR RETURN POLICY?
Unfortunately, we do not issue refunds or exchanges at this time - Please keep this in mind before purchasing.
We want you to love all your items from Tiger and Tea. If you receive a defective item, please contact: email@example.com within three days. Include 1-3 photos of the faulty product. We will investigate and do our best to resolve the issue for you.
Please choose your items carefully before purchase as we do not exchange or refund for incorrect size, color, etc. All sales are final.
CHANGING OR CANCELLING AN ORDER
Since we make many of our products on demand, once you have placed your order, we cannot make changes to it, so please choose items carefully before purchase.